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Communications fragmentation
pushes up the cost of support services
In most
enterprises, the communications aspects of business processes are
handled in an ad-hoc fashion. This results in customers having
multiple, unrelated touch points with the enterprise, weakening the
customer’s favorable perception of the enterprise brand. As the
volume of communications increases, without direct and immediate
access to relevant people, the flow of business gets slowed down. As
the number of communications channels over which business gets
transacted multiplies, this flow becomes a trickle. This phenomenon,
communications fragmentation, is the number one cause of breakdowns
in relationship management, resulting in reduced revenues. But the
impact on costs is even more dramatic: over 60% of this total cost
of communications in the average enterprise is spent on support
services for this ad-hoc methodology, not on voice and data
equipment or transport services!
A common infrastructure for
communications can reduce the cost
To thrive in the
modern communications economy, with multiple channels of
communications across multiple time zones, enterprises need a common
infrastructure for communications that enables a multitude of
activities within and among organizations and individuals. This
infrastructure needs to be available at any time, from any place,
over any device. It must provide carrier-class security,
availability, and management capabilities, while making the
harnessing of new communications technologies fast and
simple.
Kron’s
Connected Action
Network is the solution
Kron’s
Connected Action Network provides such an infrastructure for your
enterprise that cures the problem of communications fragmentation,
accelerating revenue growth and contributing to bottom-line profits.
Kron’s Connected Action Network transforms your existing
communications into a seamless, Internet-based multimedia network
that your users can access by wireless phones, wireline phones or
the Web, anytime, anywhere. Designed to be universal and extensible,
the Kron infrastructure is backward compatible with existing
equipment, yet allows the painless addition of new technologies as
they emerge. Because Kron becomes the single integration point for
administrators, spending on support costs comes down, dramatically
reducing the total cost of communications. At the same time, because
Kron becomes the one place for all user communications, enterprise
responsiveness increases. And, by allowing you to deploy innovative
communications strategies that streamline your business processes,
Kron also strengthens your competitive
advantage. |
